Brand Archetypes

Brand Archetypes

This past week I participated in a client workshop where, along with a partner communications agency, McGuffin, we held a brand archetype exercise. The purpose was to help the client rebrand as they start to think about the image they want to project as we redesign...
Marketing Echo Chambers

Marketing Echo Chambers

If your marketing uses the language of people in your industry, you may not be communicating benefits but features. Marketing echo chambers tend to exist where every product and service is similar to the competition, and the messages are like inside industry jokes....
Trust Not Attention

Trust Not Attention

By screaming with a megaphone, I can get the attention of a thousand people. Trust is different. You build trust, one person at a time. Trust requires creating a relationship slowly with a small number of people. You have to do more listening. Success no longer comes...
Sparking Joy

Sparking Joy

Have you watched Marie Kondo’s show on Netflix called Tidying Up? In the show, Marie and her translator go through people’s home to help them organize their things like clothes, kitchen goods, and garages. She dumps all their belongings in one place. Then she asks...