We Are All in Sales

We Are All in Sales

I remember being in an all-day meeting many years ago, with the leadership team of a company where I worked. My colleagues complained and whined why we didn’t generate more new business. One of my colleagues asked, why aren’t sales doing their job? My response, “we...
Face Time at The Dry Cleaners

Face Time at The Dry Cleaners

Since I no longer work in an office, I don’t need to get a lot of shirts dry cleaned. So, when I walked into my neighborhood dry cleaners for the first time in almost a year, I was surprised to be greeted by name by the owner. Sandra must have hundreds of customers,...
Human Operating Systems

Human Operating Systems

After the last of many stakeholder interviews I did with my new client’s customers, I reviewed my comprehensive notes and found no one mentioning technology. The company had invested millions in new tech only to find that growth was flat. They spent millions on a new...