Assume Best Intentions

Assume Best Intentions

Is your instinct to feel threatened or to assume best intentions? I read an email from a client. I thought he was angry. After I listened to the voice message a few days ago from a copywriter, she sounds annoyed. As I left the meeting last Thursday with some...
Queen Bea, Little Steven & Backward Underwear

Queen Bea, Little Steven & Backward Underwear

Allow me a brief indulgence to share a short story that involves my almost 92-year-old mom, Steven Van Zandt, Bruce Springsteen and underwear put on backward. Unlike my other blog posts, this isn’t about marketing. But it is a story about the power of superstition,...