Happiness

Happiness

How have you built happiness into your customer’s experience with your product, service or company? When customers have a delightful experience, they share. When they share, your customers become part of your marketing department to help spread the word. A happiness...
Growing A Thank You Strategy

Growing A Thank You Strategy

Last June, my gardener knocked on my door. He wanted to shake my hand and tell me thank you for hiring him to cut my grass, trim my bushes and take care of my yard. He didn’t ask if I wanted to add more services. He wanted to say thank you in person and to let me know...